ACCOUNT MANAGER _ – Consumer Goods

Primary Purpose
Builds and expands existing company branded business while developing new business opportunities in western Canada and with assigned accounts. May be assigned to direct, develop, teach / train and supervise merchandisers or broker representatives to execute and accomplish business plans with customers. Plans, directs and implements sales strategies for existing and potential clients based on company business plan for branded products. Tailors approach and tactics to fit within the client’s core competencies, as well as working with clients on new products that enhance and build their business. Works with and advises the National Sales Manager for Canada in the development of new and existing sales to achieve planned sales growth, profit margin, and market share.

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Plan, direct and implement account business plans to expand development of existing and new company branded business with specific customers or within specific markets.

Core Responsibilities:
Manage the 4Ps and an account level P & L in the key customers headquartered in western Canada including:
o Sobey’s
o Thrifty Foods
o Safeway
o Overwaitea
o HY Louie
o Federated Co-Op
o Calgary Co-Op
o The Produce Terminal
o Choices Markets

Grow the business in the natural food channel
o Whole Foods retail coverage
o Calling on retailers who pull from dist.
o Opening up new natural food retailers & Co-Ops

Supervise and support the retail teams at our current broker network in Western Canada
o Concord National office in West Vancouver & Calgary
 Western Canadian account retail coverage
 + Eastern Customers – Walmart & Loblaw’s
 + US Customers – Whole Foods, Costco, Target

Direct, develop and supervise merchandisers that are assigned to work with the BDM in support of “essential job function.

Develop expertise personally and with direct reports in communication and persuasive selling skills.

Execute retail store merchandising plans and adapt plans to maximize in-store presence and sales of company branded products.

Utilize internal and third party data to develop account specific business reviews for presentation to customers. Present business reviews to customers with specific objectives to grow and expand company business.

Prepare written and oral reports for company meetings and for communication within the company and for the customer as needed.

Manage and monitor approved marketing activity for specific accounts. Responsible for allocated marketing spending and execution of customer specific marketing plans. Accountable for budget tracking and reports on spending versus budget as requested.

Responsible for travel expense management.

Interface with business management, trade marketing, and supply chain management to support marketing and sales opportunities as well as determine client and vendor needs and assist in the direction for the marketing plans to enhance the achievement of overall sales efforts.

Maintain a leading edge awareness of changing business and market trends by attending trade shows, reviewing trade publications, seminars, competitor’s materials, and market research reports. Disseminate this information to all necessary personnel to assure other impacted staff retains a high level of knowledge. Report all significant competitive activity on a timely basis.


Education and/or Experience
Bachelor’s degree (B.A.) from four-year university
Minimum of 3 years work experience in sales or equivalent combination of education and experience (experience in the grocery industry preferred)
Thorough knowledge of the company’s markets, products, sales approach and production processes
Requires an extensive understanding and/or experience in the development of existing accounts and retail store execution. Development of new business opportunities is a plus.
Extensive computer skills are a must. (Outlook, Excel, PowerPoint, Word)

Required Knowledge, Skills and Abilities:
Language skills with the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Writes reports, business correspondence and procedure manuals. Effectively presents information and responds to questions from and in the presence of customers, top management, public groups, and/or board of directors.

Mathematical skills with the ability to work mathematical concepts such as calculations and volume. Applies concepts such as fractions, percentages, ratios, and proportions to practical situations. Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Applies concepts of basic algebra and geometry.

Defines problems, collect data, establish facts, and draw valid conclusions. Interprets an extensive variety of information and make calculated decisions. Solves practical problems and deals with a variety of concrete variables in situations where only limited standardization exists. Interprets a variety of instructions furnished in written, oral, diagram, or schedule form. Organizes time schedule and simultaneous projects.

Personal Accountability
Self-starter with strong personal discipline, commitment & accountability. Positive attitude, driven by results and focused on achieving stated objectives.

The Search Committee will begin considering potential candidates immediately and will continue until the role is successfully filled. Applications, including resume in word format along with a cover letter outlining reasons for interest in the position and compensation requirements should be submitted electronically, in confidence to:

to apply for this role please e-mail and if this role is not an exact fit, please note that other roles are available in this vertical so don’t hesitate to submit a resume for consideration.