Priority Building Service (PBS) has been providing janitorial, caretaking and facilities services since 1980 in the lower mainland. We are looking for a General Manager, Operations that wants to grow with the company and take on more responsibility as owners take a lesser role.  Responsible for the effective management and day to day operations, delivering very high quality, and consistent janitorial / caretaking service to our vast list of current and future clients.  Motivating and drives a team of franchised associates to succeed and flourish under the PBS systems.  Someone with strong interpersonal skills and who enjoys building relationships would excel in the position.

Duties and Responsibilities

  • Manages a team of Quality Control Supervisors and project crews for the assigned GVRD, utilizing approved PBS systems and practices
  • Take ownership of the business and develop new areas of revenue streams and align staffing requirements
  • Oversee sales process with Sales Manager and quoting for new clients
  • Oversee recruiting of new franchised associates
  • Exudes high levels of customer service and team building
  • Responsible for key interactions with clients, franchised associates, employee engagement and peers
  • Ensure compliance in Health and Safety standards throughout all locations
  • Behave ethically by ensuring your own behavior and the behavior of others is ethical and aligns with the values of the organization
  • Facilitate a positive environment between franchisees, office staff, supervisors and management
  • Oversee implementation of all new contracted sites
  • Proactive oversight of existing client base, including meeting with clients, handling any concerns and identify any shortfalls and potentials
  • Investigate and resolve operational issues
  • Managing / motivation of franchised associates, their staff and reviewing the sites
  • Inspections of sites and training of new franchisee as required
  • Overseeing caretaker locations and training as required
  • Provides support to the team in all aspects to maintain and develop existing and new business
  • Recommend and implement technologies to achieve greater efficiencies and productivity
  • Monitor and drive team performance to ensure achievement of service level agreements and performance metrics
  • Strong knowledge of janitorial cleaning and caretaking to ensure standards are exceeded and customer retention rates met
  • Fill in for others when needed to ensure smooth operations of business
  • Regular communication with Sales staff for details, last minute needs, client requirements, etc
  • Develop and manage budgets, monitor expenditures and take corrective action when needed
  • Other duties as assigned

Knowledge & Skills

  • 5 – 10 years of operational work experience, with at least 5 years at the supervisory or management level
  • Preferred experience in commercial cleaning, janitorial service or property / building maintenance or related skills
  • Adaptability via demonstrating a willingness to be flexible and tolerant in a changing work environment while maintaining effectiveness and efficiency
  • Technical expertise in building operations / warehouse
  • Ability to lead and engage a team of employees and drive performance
  • Computer proficiency with Microsoft Office plus ability to learn in house systems
  • Good communication skills (written and verbal)
  • Provide and maintain valid clean Class 5 Drivers Abstract

 Competitive compensation, company vehicle and growth opportunities.

The Search Committee will begin considering potential candidates immediately and will continue until the role is successfully filled. Applications, including resume in word format along with a cover letter outlining reasons for interest in the position and desired compensation should be submitted electronically, in confidence directly to: lisa@searchwest.ca