We are looking for a dynamic, outgoing leader that wants to be part of an exciting growing business in Vancouver and Victoria.  If you have a passion for creating the best possible Guest experience, we want to talk to you.

Position

Manage the safe operation of the vessel in accordance with ISM, Transport Canada, and company QHSE standards. Manage and Ensure Delivery and Quality of the Onboard Guest Experience.

Onboard Guest Manager’s require:

  • Degree in Hospitality Management and/or equivalent combination of education and experience
  • 3 -5 years Supervisory/Management and Guest Service Experience
  • Vancouver & Victoria Knowledge
  • Valid Transport Canada issued Seafarer’s Medical which will be provided
  • Up to date with F & B Trends and best practices as well as Inventory Management

Essential Competencies and Characteristics

  • Proven Experience in a Hospitality Supervisory/Management Role
  • Self-Motivated with a strong sense of Ownership and Accountability
  • A Forward Thinking and Innovative Leader, professional with a “Can Do” Attitude
  • Positive & Passionate about your career and the Guest Experience
  • Excellent Organizational & Leadership Skills
  • Effective Communication (Verbal & Written) & Interpersonal Skills
  • Problem Solving Aptitude & Team Engagement Abilities
  • Working Knowledge of Various Computer Software programs (MS Office/POS/etc)
  • Ability to Manage Personnel & meet Financial Targets set forth by company
  • Trustworthy, Ethical & Honest

Supervision

Reports to: Director Guest Experience

Collaboration & Communication

  • Other Members of the Team Onboard and in all locations
  • External Stakeholders à Guests, Suppliers, & Vendors

Major Responsibilities

Duties and responsibilities will include but are not limited to:

  • Managing & Supporting the Onboard Host Team
  • Lead & Train Crew in Delivering a Memorable Guest Experience
  • Ensure company Standards & Service Procedures are being adhered to
  • Assisting with the Crew Scheduling if required
  • Ordering Onboard Food & Beverage & Supplies
  • Inventory Control Management Onboard
  • Balance Host Cashout’s & Cashbox
  • POS Troubleshooting & Reporting
  • Reporting on the Day to Day Onboard Team, Guests & Product to the Director of Guest Experience
  • Supplier Follow Up as required
  • Ensure Guest Needs are met/exceeded and Respond Proactively to their Concerns
  • Provide a Two Way Communication & Nurture an Ownership Environment with Emphasis on Motivation & Teamwork
  • Assisting onboard Crew resolve Challenges
  • Reviews & Feedback to Onboard Hosts
  • Ensure NPS (Net Promoter Score) is met and exceeded
  • Consistently ensures that business is conducted with integrity at all times and that behaviour aligns with company values

Quality, Health, Safety and Environmental Responsibilities

  • Ensure that all personnel are familiar with the QHSE policy and QHSEMS and applying it everyday
  • Ensure personnel understand their roles and responsibilities in regards to QHSE
  • Ensure risk management controls are in place and working effectively and that personnel understand and are applying controlled processes and procedures
  • Ensure KPIs (objectives) are developed, monitored and reviewed
  • Ensure appropriate resources and leadership is available to support QHSE
  • Ensure personnel are trained, competent and certified as appropriate to do their work
  • Engaging, educating and coaching personnel in QHSE
  • Understanding and ensuring compliance with relevant statutory requirements including WHS and environmental requirements
  • Ensure workplaces, vessels and assets maintain current regulatory certification i.e. survey, ERA
  • Ensuring we understand and meet or exceed our customers’ expectations
  • Develop a workplace culture that results in positive safety performance
  • Promote a focus on learning and continuous improvement
  • Take reasonable care of, and cooperate with, actions taken to protect the health and safety of both themselves and others
  • Ensure all accidents, incidents, near misses and hazards are reported as soon as is practicable
  • Do whatever is reasonably practical to ensure that both the workplace and the work itself are safe

The Search Committee will begin considering potential candidates immediately and will continue until the role is successfully filled. Applications, including resume in word format along with a cover letter outlining reasons for interest in the position and desired compensation should be submitted electronically, in confidence directly to: lisa@searchwest.ca

Only those candidates currently eligible to work in Canada will be considered.